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Customer Satisfaction Survey

Survey/Form Review
Police Customer Satisfaction Survey

The City of Santa Clara is committed to providing outstanding service to its residents.

If you have recently interacted with a member of the Santa Clara Police Department and would like to share positive or constructive feedback and/or would like to offer a recommendation to improve our customer service, please complete this Customer Satisfaction Survey. Your submission will be kept confidential to the extent permitted by law.

Questions marked with * are required.

You contacted the Police Department to report a:*
You were a:*
Please rate your experience:*
Strongly AgreeAgreeSomewhat AgreeDisagreeStrongly DisagreeN/A
Your initial phone contact was handled promptly and courteously.*
The officer arrived in a reasonable time.*
The officer was courteous and professional.*
The officer showed concern for the situation.*
The officer took time to explain their actions and / or offered alternatives.*
I was satisfied with the service I received.*
Overall, I am satisfied with the level of service I receive from the Police Department.*
If you would like to provide additional comments, or suggestions for Police Department services, please do so.

If you would like to be contacted regarding the services we have provided, or if you have questions about the Police Department, please provide your name, phone number, and the best time to call, or email address. You may also call Chief Mike Sellers' office at (408) 615-4890.
THE FOLLOWING INFORMATION IS NOT REQUIRED TO COMPLETE THE SURVEY
Name:
Phone:
Best Time to Call:
Email:
Case / incident number
Staff member name (if known)
Day of the interaction
Time of the interaction
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