Communications
The Emergency Communications Division is the primary 9-1-1 public safety answering point (PSAP) for the City of Santa Clara. The Division is staffed by 18 dispatchers, an Operations Manager and an Administrative Analyst. All dispatchers are trained to handle police, fire and medical emergencies. The center is manned by a minimum of four Dispatchers at all times - 24 hours a day, 7 days a week, 365 days per year.
The Emergency Communications Division operates the City's Public Safety Communications Center and receives information, evaluates and dispatches emergency Police, Fire and service units in response to requests for assistance by the public. The Division also maintains records of such requests and actions taken; acts as a coordination point for all emergency situations; and operates all radio, computer and communications systems in support of the City's Public Safety Program.
All Dispatchers are also certified in Emergency Medical Dispatch. This means that they have the specialized training to triage medical calls based on a series of questions. They can also deliver detailed instructions for CPR, childbirth and minor first aid.
Most recently, the center began receiving wireless 9-1-1 calls from many areas of the city. While citizens or visitors calling from or near Expressways or Freeways will still get routed to the California Highway Patrol in Vallejo, many more calls are being directly routed to the Santa Clara PSAP, offering quicker response to calls for service from cell callers.
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